Refund / Cancellation Policy

Payment Concerns

If you believe a payment was unauthorized, duplicated, applied to the wrong account, or made in the wrong amount, contact us using the details on the Contact page or the company identified on your payment confirmation or account notice.

Describe the issue and, if available, provide the payment date, amount, and confirmation reference. Do not send full bank-account or card numbers through a general inquiry.

Future Payments

Canceling future payments and requesting return of a completed payment are different requests.

If you have scheduled payments, ask how to revoke or change the authorization. You may also have rights through your bank or card issuer.

Contacting us does not replace those rights or extend a deadline for exercising them.

Preserved Rights

A refund or payment correction depends on the facts and applicable law.

Nothing on this website limits rights to report or dispute an unauthorized or incorrect payment with a financial institution or another appropriate authority.

Contact Marathon Collect

For questions about a payment, refund, payment correction, or cancellation of a future payment, contact:

Marathon Collect
888 Prospect Street, Suite 200
La Jolla, CA 92037

Phone: 800-940-6918
Email: [email protected]

You may also submit an inquiry through our Contact page.